Welcome to Katie’s Hairline. These Terms & Conditions govern purchases made through our website and your use of our online store.
By placing an order through this website, you agree to these Terms & Conditions together with our Privacy Policy, Refund & Returns Policy and Shipping & Delivery Policy.
1. Products
Katie’s Hairline sells wigs, hair products and related items.
We make reasonable efforts to display product descriptions, colours, lengths, styles and photographs as accurately as possible.
However, colours may appear slightly different depending on lighting, photography and the screen or device being used.
Customers are responsible for reviewing the selected product, length, colour and available options before completing an order.
2. Product Availability
Products displayed on our website are subject to availability.
Adding an item to your cart does not necessarily reserve the item.
If an item becomes unavailable after an order has been placed, we will contact the customer to discuss the available options.
3. Prices
All prices displayed on the website are in Nigerian Naira (₦) unless otherwise stated.
Product prices and promotions may change from time to time.
The price applicable to an order is the price displayed and accepted during checkout, subject to correction of genuine technical or pricing errors.
Delivery charges may be added separately depending on the customer’s location and selected delivery method.
4. Orders
An order is submitted when the customer completes the checkout process.
Customers must provide accurate and complete information when placing an order, including their name, telephone number, email address and delivery information.
We may contact a customer if additional information is required to process or deliver an order.
Katie’s Hairline reserves the right to cancel or decline an order where reasonably necessary, including cases involving suspected fraud, payment problems, product unavailability or incorrect pricing caused by a technical error.
5. Payments
Orders placed through the website must be paid using an available payment method at checkout.
Online payments may be processed through third-party payment providers such as Paystack.
An order will not be treated as successfully paid until payment has been confirmed.
Katie’s Hairline does not offer payment on delivery unless explicitly communicated otherwise.
6. Delivery
Katie’s Hairline delivers to customers across Nigeria using available delivery and logistics methods.
Delivery options and charges depend on the customer’s location.
Depending on the destination, orders may be delivered to the customer’s address, sent through a transport park or logistics provider, or collected from Katie’s Hairline where store pickup is available.
Customers are responsible for providing accurate delivery information.
Please read our Shipping & Delivery Policy for further information.
7. Returns, Exchanges and Refunds
Returns, exchanges and refunds are handled according to our Refund & Returns Policy.
Due to the personal-use nature of wigs, we do not accept returns or exchanges simply because a customer changes their mind after purchase.
Products that have been worn, altered, cut, coloured, customised, damaged after delivery, or otherwise changed from their original condition may not be eligible for return or exchange.
This does not prevent us from addressing products that are confirmed to have been supplied incorrectly, defective or damaged.
8. Order Cancellation
Customers who wish to cancel an order should contact Katie’s Hairline as soon as possible.
Cancellation cannot be guaranteed once an order has already been processed or dispatched.
9. Promotions and Discount Codes
From time to time, Katie’s Hairline may offer promotional prices, coupons or discount codes.
Promotions may have specific eligibility requirements, expiry dates or other conditions.
Unless otherwise stated, promotional offers cannot be exchanged for cash.
We reserve the right to withdraw or correct a promotion where there has been an obvious error, misuse or technical problem.
10. Customer Accounts
Customers may have the option to create an account on the website.
Customers are responsible for maintaining the confidentiality of their account credentials and for providing accurate account information.
Please notify us if you believe your account has been accessed without authorization.
11. Website Use
You may use this website for lawful personal shopping and informational purposes.
You must not knowingly:
- Attempt to interfere with the website’s operation or security
- Introduce malicious software or harmful code
- Attempt unauthorized access to website systems or customer accounts
- Use the website for fraudulent activities
- Copy or misuse website content in violation of applicable intellectual property rights
12. Intellectual Property
Unless otherwise stated, the Katie’s Hairline name, branding, website design elements, original photographs, graphics, written content and other original materials appearing on this website belong to Katie’s Hairline or are used with appropriate permission.
They may not be reproduced or commercially exploited without permission where such permission is required.
13. Third-Party Services
Our website may rely on third-party services for functions such as payment processing, website hosting, email communication and delivery.
Those third parties may operate according to their own terms and policies.
14. Limitation of Responsibility
Katie’s Hairline will take reasonable steps to process orders correctly and provide accurate information.
We are not responsible for delays or failures caused by circumstances reasonably outside our control, including disruptions involving logistics providers, internet services, payment providers, transport services or other third-party systems.
Nothing in these Terms & Conditions is intended to exclude any rights or obligations that cannot lawfully be excluded under applicable law.
15. Privacy
Personal information collected through this website is handled according to our Privacy Policy.
16. Changes to These Terms
We may update these Terms & Conditions when reasonably necessary to reflect changes to our products, website, business practices or applicable requirements.
The current version will be made available on this page.
17. Contact
For questions concerning an order or these Terms & Conditions, contact:
Katie’s Hairline
Email: hello@katieshairline.com.ng
Location: Oke Lantoro Roundabout, Abeokuta, Ogun State, Nigeria.
