Overview
At Katie’s Hairline, we carefully inspect our products before dispatch to ensure that your order is sent in good condition. Please read our refund and returns policy carefully before completing your purchase.
Returns & Exchanges
Due to the nature of our products, we do not accept returns or exchanges simply because a customer changes their mind after purchase.
Please ensure that you select the correct wig, length, colour and other available options before completing your order.
If you receive an incorrect, defective or damaged item, please contact us as soon as possible after receiving your order so we can review the issue.
Damaged, Defective or Incorrect Items
If an item arrives damaged, defective or different from what you ordered, please contact us at hello@katieshairline.com.ng with:
- Your order number
- Your name and contact information
- Clear photos or videos showing the issue
- A description of the problem
The item must be inspected and the issue verified before a replacement or refund is approved.
Where we confirm that the product was defective, damaged or incorrectly supplied by Katie’s Hairline, we will provide an appropriate resolution, which may include replacement or refund.
Items That Cannot Be Returned
We may not accept a return or exchange where:
- The customer simply changes their mind after purchase.
- The wig has been worn, altered, cut, coloured, customised or otherwise modified.
- Lace has been cut or altered.
- The product has been damaged after delivery.
- The product is no longer in the condition in which it was received.
- The issue resulted from improper handling, installation, maintenance or use by the customer.
These restrictions are necessary because wigs are personal-use products and returned products may not be suitable for resale.
Refunds
Where a refund is approved, we will provide the customer with the necessary instructions.
Approved refunds will be processed through the appropriate payment method. The time required for the funds to reflect may depend on the payment provider or financial institution involved.
If an approved refund has not reflected after the expected processing period, please contact us at hello@katieshairline.com.ng.
Order Cancellation
If you wish to cancel an order, contact us as soon as possible.
An order cannot be guaranteed to be cancelled once it has already been processed or dispatched.
Delivery Issues
Customers are responsible for providing accurate delivery information when placing an order.
If an order cannot be delivered because incorrect or incomplete information was provided by the customer, additional delivery charges may apply before the order can be sent again.
For orders delivered through a transport park, logistics company or other third-party delivery service, please inspect and collect your package promptly.
Return Delivery Costs
Where a return is necessary because Katie’s Hairline supplied an incorrect, defective or damaged product, we will provide instructions regarding the return process and applicable delivery arrangements.
Where a return or redelivery results from incorrect information or another issue attributable to the customer, the customer may be responsible for the associated delivery costs.
Contact Us
For questions or concerns regarding an order, refund, return or exchange, contact:
Katie’s Hairline
Email: hello@katieshairline.com.ng
Location: Oke Lantoro Roundabout, Abeokuta, Ogun State, Nigeria.
