Katie’s Hairline respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order or contacting us.
This Privacy Policy explains what information we collect, why we collect it and how it may be used.
Information We Collect
When you use our website, create an account, contact us or place an order, we may collect information including:
- Your name
- Email address
- Phone number
- Billing address
- Delivery address and location
- Order and purchase information
- Account information
- Messages or enquiries you send through our website
- Technical information such as your IP address, browser and device information
We collect only information reasonably required to operate our website, fulfil orders, provide customer support and improve our services.
How We Use Your Information
We may use your information to:
- Process and manage your orders
- Arrange delivery or collection of your purchases
- Send order confirmations and important order updates
- Create and manage your customer account
- Respond to enquiries and provide customer support
- Process payments and refunds
- Prevent fraud and protect the security of our website
- Maintain business, transaction and accounting records
- Improve our website and customer experience
- Comply with applicable legal or regulatory requirements
Payments
Payments made through our website are processed using third-party payment service providers such as Paystack.
Payment providers may collect and process information necessary to complete your transaction according to their own privacy and security practices.
Katie’s Hairline does not need to directly store your complete debit or credit card details on our website in order to process payments through Paystack.
Orders and Delivery
When you place an order, we collect the information required to fulfil and deliver your purchase.
Where necessary, relevant delivery information such as your name, telephone number, delivery address or destination may be provided to logistics companies, dispatch riders, transport providers or other delivery partners for the purpose of completing your delivery.
Contact Forms and Enquiries
When you contact us through our website, we may collect your name, email address and the information contained in your message.
This information is used to respond to your enquiry and provide customer support.
Customer Accounts
Customers who create an account may have personal information stored within their account profile.
Customers can access and update certain account information through the My Account section of the website.
Cookies
Our website may use cookies and similar technologies to provide essential website functionality and improve your experience.
For example, cookies may be used to:
- Remember products added to your shopping cart
- Maintain your login session
- Remember certain website preferences
- Support checkout and other e-commerce functionality
- Help us understand how the website is being used
Some third-party services used by the website may also use cookies according to their respective policies.
You can control or delete cookies through your browser settings, although disabling essential cookies may prevent some parts of the website from functioning correctly.
Who We Share Your Information With
We do not sell your personal information.
We may share information only where reasonably necessary with service providers involved in operating our business, including:
- Payment processors
- Delivery and logistics providers
- Website hosting and technical service providers
- Email service providers
- Security and fraud-prevention services
Information may also be disclosed where required by law or where reasonably necessary to protect our legal rights.
How Long We Keep Your Information
We retain personal and order information for as long as reasonably necessary to fulfil the purposes described in this policy, maintain appropriate business and transaction records, resolve disputes and meet applicable legal or regulatory obligations.
Protecting Your Information
We take reasonable technical and administrative measures to protect personal information against unauthorised access, misuse, alteration or loss.
However, no method of transmitting or storing information online can guarantee absolute security.
Your Rights
Subject to applicable law, you may request access to, correction of or deletion of personal information we hold about you.
Certain information may need to be retained where required for legitimate business, transaction, security, accounting or legal purposes.
To make a privacy-related request, contact us using the email address below.
Third-Party Services
Our website may use or link to third-party services. Those services may process information according to their own privacy policies.
Katie’s Hairline is not responsible for the privacy practices of independent third-party websites or services.
Changes to This Privacy Policy
We may update this Privacy Policy when necessary to reflect changes to our website, services, business practices or applicable requirements.
Any updated version will be published on this page.
Contact Us
For questions or requests concerning this Privacy Policy or your personal information, contact:
Katie’s Hairline
Email: hello@katieshairline.com.ng
Location: Oke Lantoro Roundabout, Abeokuta, Ogun State, Nigeria.
Suggested text: Our website address is: https://katieshairline.com.ng.
